MobileIron will be performing a scheduled network infrastructure maintenance on the Global Lookup Service (login.mobileiron.com) at the time below and action is required if your organization uses explicit firewall rules.
Start Date and Time: Monday, December 4 5:00 PM PST | Tuesday, December 5 1:00 AM UTC
End Date and Time: Monday, December 4 9:00 PM PST | Tuesday, December 5 5:00 AM UTC
The following services are provided by the Global Lookup Service will be unavailable during the maintenance window.:
MobileIron Cloud Admin Portal Login
End User Portal
Sentry and Connector Registration Lookup
Action Required: Update Firewall Rules
If your organization uses any explicit firewall rules, the following updates will need to be made:
Update your firewall rules to the new range by December 2, 2017 to ensure no disruption to the services supported by the Global lookup service.
See the Knowledge Base article for specific IP addresses:
Note: If you allow traffic to the new IP range prior to December 4th, 2017, we recommend that you do so for both the previous IP address and new IP Address until the maintenance has been completed. It is anticipated that the previous IP address will be removed by December 15th, 2017.
If your organization uses explicit firewall rules and the update is not made, the services provided by the Global Lookup Service will no longer be available.
If you do not have any firewall rules in place, no changes are required.
Nov 13, 23:39 UTC