Monitoring - A fix has been implemented and Site Reliability Engineering is monitoring the results at this time.
Jul 21, 13:16 UTC
Investigating - A number of MobileIron Cloud customers on the http://ap1.mobileiron.com environment are experiencing a degradation to the service.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Jul 21, 02:46 UTC
Access Operational
https://access-na1.mobileiron.com ? Operational
https://access-eu1.mobileiron.com ? Operational
AppConnect Wrapping Portal ? Operational
Atlas ? Operational
BYOD Portal ? Operational
Cloud Notification Service ? Operational
Connected Cloud Operational
https://au.mobileiron.net/ ? Operational
https://de.mobileiron.net/ ? Operational
https://m.mobileiron.net/ ? Operational
Content Security Service Operational
https://contentna1.mobileiron.com ? Operational
https://contenteu1.mobileiron.com ? Operational
Dedicated Core Operational
Dedicated Core (EMEA) ? Operational
Dedicated Core (USA) ? Operational
Gateway Services Operational
MobileIron Cloud Operational
https://na1.mobileiron.com ? Operational
https://na2.mobileiron.com ? Operational
https://na3.mobileiron.com ? Operational
https://eu1.mobileiron.com ? Operational
https://ap1.mobileiron.com ? Operational
https://ap2.mobileiron.com ? Operational
https://sandbox.mobileiron.com ? Operational
https://login.mobileiron.com ? Operational
Apple Certificate Signing Request (CSR) file generations ? Operational
Software Downloads Operational
https://support.mobileiron.com ? Operational
Support & Community Operational
https://community.mobileiron.com ? Operational
https://help.mobileiron.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://na2.mobileiron.com):

Start Date and Time: Monday, July 24 8:00 PM PDT | Tuesday, July 25 3:00 AM UTC
End Date and Time: Tuesday, July 25 5:00 AM PDT | Tuesday, July 25 12:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Jul 17, 22:24 UTC
MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://na1.mobileiron.com):

Start Date and Time: Tuesday, July 25 8:00 PM PDT | Wednesday, July 26 3:00 AM UTC
End Date and Time: Wednesday, July 26 5:00 AM PDT | Wednesday, July 26 12:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Jul 17, 22:31 UTC
MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://ap1.mobileiron.com):

Start Date and Time: Wednesday, July 26 7:00 AM PDT | Wednesday, July 26 2:00 PM UTC
End Date and Time: Wednesday, July 26 5:00 PM PDT | Wednesday, July 26 11:59 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Jul 17, 22:39 UTC
MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://na3.mobileiron.com/):

Start Date and Time: Thursday, July 27 9:00 PM PDT | Friday, July 28 4:00 AM UTC
End Date and Time: Friday, July 28 4:00 AM PDT | Friday, July 28 11:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Jul 17, 22:28 UTC
MobileIron will be performing maintenance on the main MobileIron Cloud login page (https://login.mobileiron.com) to support the MobileIron Cloud R46 release.

During this time, users can log into their cluster by going directly to their cluster URL (eg. na1.mobileiron.com).

Start Date and Time: Friday, July 28 6:00 AM PDT | Friday, July 28 1:00 PM UTC
End Date and Time: Friday, July 28 8:00 AM PDT | Friday, July 28 3:00 PM UTC

See the release schedule and highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Jul 17, 22:45 UTC
MobileIron will be performing maintenance on Connected Cloud instances on https://m.mobileiron.net/ over a period of 5 consecutive maintenance windows

No customer action is required. Customers will receive a reminder email on the day of each maintenance window and may experience periods of service disruption of up to 1 hour during each window.

Maintenance 1
Start Date and Time: July 30, 9:00PM PDT
End Date and Time: July 31, 4:00AM PDT

Maintenance 2
Start Date and Time: July 31, 9:00PM PDT
End Date and Time: August 1, 4:00AM PDT

Maintenance 3
Start Date and Time: August 1, 9:00PM PDT
End Date and Time: August 2, 4:00AM PDT

Maintenance 4
Start Date and Time: August 2, 9:00PM PDT
End Date and Time: August 3, 4:00AM PDT

Maintenance 5
Start Date and Time: August 3, 9:00PM PDT
End Date and Time: August 4, 4:00AM PDT
Posted on Jul 21, 16:54 UTC
MobileIron will be performing maintenance on Connected Cloud instances on https://de.mobileiron.net/ over a period of 5 consecutive maintenance windows

No customer action is required. Customers will receive a reminder email on the day of each maintenance window and may experience periods of service disruption of up to 1 hour during each window.

Maintenance 1
Start Date and Time: Jul 31, 7:00 PM UTC
End Date and Time: Aug 1, 3:00 AM UTC

Maintenance 2
Start Date and Time: Aug 1, 7:00 PM UTC
End Date and Time: Aug 2, 3:00 AM UTC

Maintenance 3
Start Date and Time: Aug 2, 7:00 PM UTC
End Date and Time: Aug 3, 3:00 AM UTC

Maintenance 4
Start Date and Time: Aug 3, 7:00 PM UTC
End Date and Time: Aug 4, 3:00 AM UTC

Maintenance 5
Start Date and Time: Aug 4, 7:00 PM UTC
End Date and Time: Aug 5, 3:00 AM UTC
Posted on Jul 21, 16:54 UTC
Past Incidents
Jul 24, 2017

No incidents reported today.

Jul 23, 2017
Completed - The scheduled maintenance has been completed.
Jul 23, 17:01 UTC
Update - Maintenance has been extended by 1 hour.
Jul 23, 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:00 UTC
Scheduled - MobileIron is performing Sever Maintenance for the Mobileiron Cloud Apple App Store.

No customer action is required for this maintenance period. Access to the Mobileiron Cloud Apple App Store should be available during this time. Capabilities that may not be available during the maintenance include the following:

- Uploading NEW iOS Apps through the MobileIron Cloud Admin Web Portal
Jul 20, 18:51 UTC
Jul 22, 2017

No incidents reported.

Jul 21, 2017
Completed - The scheduled maintenance has been completed.
Jul 21, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 05:01 UTC
Scheduled - MobileIron is performing Sever Maintenance for the MobileIron App Gateway server.

No customer action is required for this maintenance period. Access to the AppGateway services may not be available during this time. Capabilities that may not be available during the maintenance include the following:

Gateway service
APNS Gateway
GCMGateway
mdmca
RegService
SMSGatewa
Jul 19, 06:45 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 UTC
Scheduled - MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://eu1.mobileiron.com):

Start Date and Time: Thursday, July 20 1:00 PM PDT | Thursday, July 20 8:00 PM UTC
End Date and Time: Thursday, July 20 11:00 PM PDT | Friday, July 21 6:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Jul 17, 22:19 UTC
Jul 19, 2017
Resolved - This incident has been resolved.
Jul 19, 10:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 09:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 09:57 UTC
Investigating - A number of MobileIron Cloud customers on the http://na1.mobileiron.com environment are experiencing a degradation to the service.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Jul 19, 07:42 UTC
Completed - The scheduled maintenance has been completed.
Jul 19, 00:00 UTC
Update - This maintenance has been extended until 17:00 PDT/00:00 UTC
Jul 18, 19:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:01 UTC
Scheduled - MobileIron is glad to announce the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud (https://ap2.mobileiron.com):

Start Date and Time: Tuesday, July 18 7:00 AM PDT | Tuesday, July 18 2:00 PM UTC
End Date and Time: Tuesday, July 18 3:00 PM PDT | Tuesday, July 18 10:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Jul 17, 22:16 UTC
Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:01 UTC
Scheduled - MobileIron will be performing maintenance on the Apple Certificate Signing Request (CSR) to support the MobileIron Cloud R46 release.

During this time, customers cannot request Apple Certificate Signing Request (CSR) file generations

Start Date and Time: Tuesday, July 18 7:00 AM PDT | Tuesday, July 18 2:00 PM UTC
End Date and Time: Tuesday, July 18 9:00 AM PDT | Tuesday, July 18 4:00 PM UTC

See the release schedule and highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Jul 17, 22:52 UTC
Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:01 UTC
Scheduled - MobileIron IT will be performing network maintenance on the MobileIron corporate network the weekend of Friday 14 July 2017. During this time, access to some support systems may be unavailable. Customer access to production services should not be impacted.

Start Date and Time: Friday, Jul 14 6:00 PM PDT | Saturday, Jul 15 1:00 AM UTC
End Date and Time: Sunday, Jul 17 midnight PDT | Sunday, Jul 17 7:00 AM UTC
Jul 12, 22:34 UTC
Jul 16, 2017

No incidents reported.

Jul 14, 2017
Completed - The scheduled maintenance has been completed.
Jul 14, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:00 UTC
Scheduled - MobileIron is glad to provide a preview of the next release of MobileIron Cloud to the Sandbox environment. The Sandbox (https://sandbox.mobileiron.com) will be upgraded during the following date and time:

Start Date and Time: Thursday, Jul 13 8:00 AM PDT | Thursday, Jul 13 3:00 PM UTC
End Date and Time: Thursday, Jul 13 6:00 PM PDT | Friday, Jul 14 1:00 AM UTC

At the time of upgrade, see the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Jul 12, 22:09 UTC
Jul 12, 2017
Completed - Please note - the upgrade to the Sandbox environment was announced for the incorrect date. It is scheduled for Thursday, July 13.

This maintenance announcement will be set to Complete and an announcement for the July 13 date will be sent shortly.

Our apologies for any confusion.
Jul 12, 22:08 UTC
Scheduled - MobileIron is glad to provide a preview of the next release of MobileIron Cloud to the Sandbox environment. The Sandbox (https://sandbox.mobileiron.com) will be upgraded during the following date and time:

Start Date and Time: Wednesday, Jul 13 8:00 AM PDT | Wednesday, Jul 13 3:00 PM UTC
End Date and Time: Wednesday, Jul 13 6:00 PM PDT | Thursday, Jul 14 1:00 AM UTC

At the time of upgrade, see the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Jul 8, 00:27 UTC
Jul 11, 2017

No incidents reported.

Jul 10, 2017
Resolved - We identified and fixed the issue. The portal should now be operational.
Jul 10, 22:06 UTC
Investigating - AppConnect Wrapping portal for android is experiencing issues with signing the wrapped apps and we are currently investigating the issue.
Jul 10, 19:37 UTC