All Systems Operational
MobileIron Access Operational
https://access-na1.mobileiron.com   ? Operational
https://access-eu1.mobileiron.com   ? Operational
AppConnect Wrapping Portal   ? Operational
Atlas   ? Operational
BYOD Portal   ? Operational
Cloud Notification Service Operational
CNS 1   ? Operational
CNS 2   ? Operational
Connected Cloud Operational
https://au.mobileiron.net/   ? Operational
https://de.mobileiron.net/   ? Operational
https://m.mobileiron.net/   ? Operational
Content Security Service Operational
https://contentna1.mobileiron.com   ? Operational
https://contenteu1.mobileiron.com   ? Operational
Dedicated Core Operational
Dedicated Core (EMEA)   ? Operational
Dedicated Core (USA)   ? Operational
Gateway Services   Operational
MobileIron Cloud Operational
https://na1.mobileiron.com   ? Operational
https://na2.mobileiron.com   ? Operational
https://na3.mobileiron.com   ? Operational
https://eu1.mobileiron.com   ? Operational
https://ap1.mobileiron.com   ? Operational
https://ap2.mobileiron.com   ? Operational
https://sandbox.mobileiron.com   ? Operational
https://login.mobileiron.com   ? Operational
Apple Certificate Signing Request (CSR) file generations   ? Operational
Software Downloads Operational
https://support.mobileiron.com   ? Operational
Support & Community Operational
https://community.mobileiron.com   ? Operational
https://help.mobileiron.com   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
MobileIron will be performing a scheduled network infrastructure maintenance on the Global Lookup Service (login.mobileiron.com) at the time below and action is required if your organization uses explicit firewall rules.

Maintenance Window
Start Date and Time: Monday, December 4 5:00 PM PST | Tuesday, December 5 1:00 AM UTC
End Date and Time: Monday, December 4 9:00 PM PST | Tuesday, December 5 5:00 AM UTC

The following services are provided by the Global Lookup Service will be unavailable during the maintenance window.:
MobileIron Cloud Admin Portal Login
End User Portal
Device Registration
Sentry and Connector Registration Lookup


Action Required: Update Firewall Rules

If your organization uses any explicit firewall rules, the following updates will need to be made:

Update your firewall rules to the new range by December 2, 2017 to ensure no disruption to the services supported by the Global lookup service.

See the Knowledge Base article for specific IP addresses:
https://community.mobileiron.com/docs/DOC-7159

Note: If you allow traffic to the new IP range prior to December 4th, 2017, we recommend that you do so for both the previous IP address and new IP Address until the maintenance has been completed. It is anticipated that the previous IP address will be removed by December 15th, 2017.

If your organization uses explicit firewall rules and the update is not made, the services provided by the Global Lookup Service will no longer be available.

If you do not have any firewall rules in place, no changes are required.
Posted on Nov 13, 23:39 UTC
MobileIron will be performing system maintenance on https://login.mobileiron.com. During the maintenance the https://login.mobileiron.com page may be unavailable.

Start Date and Time: Monday, December 4 5:00 PM PST | Tuesday, December 5 1:00 AM UTC
End Date and Time: Monday, December 4 9:00 PM PST | Tuesday, December 5 5:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Posted on Nov 13, 22:53 UTC
Past Incidents
Nov 22, 2017
Resolved - The service should now be working correctly.
Nov 22, 22:13 UTC
Monitoring - The service should now be working correctly.
Nov 22, 20:53 UTC
Identified - We have identified that the issue is with our Redis service. We have restarted some of the services and are seeing performance improvements.
Nov 22, 19:30 UTC
Investigating - A number of MobileIron Cloud customers on the http://na3.mobileiron.com environment are experiencing a degradation to the service.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Nov 22, 18:42 UTC
Completed - The scheduled maintenance has been completed.
Nov 22, 04:01 UTC
Update - Adjusted the body to reflect Standard Time:

Start Date and Time: Tuesday, November 21 8:15 AM PST | Tuesday, November 21 16:15 UTC
Expected End Date and Time: Tuesday, November 21 4:00 PM PST | Wednesday, November 22 00:00 UTC
Nov 21, 16:23 UTC
Update - Adjusted the body to reflect Standard Time:

Start Date and Time: Tuesday, November 21 8:15 AM PST | Tuesday, November 21 16:15 UTC
Expected End Date and Time: Tuesday, November 21 4:00 PM PST | Wednesday, November 22 00:00 UTC
Nov 21, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 16:15 UTC
Scheduled - MobileIron is glad to provide a preview of the next release of MobileIron Cloud to the Sandbox environment. The Sandbox (https://sandbox.mobileiron.com) will be upgraded during the following date and time:

Start Date and Time: Tuesday, November 21 8:15 AM PDT | Tuesday, November 21 16:15 UTC
Expected End Date and Time: Tuesday, November 21 4:00 PM PDT | Wednesday, November 22 00:00 UTC

Once the maintenance period completes, the release highlights will be available on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Nov 21, 16:02 UTC
Nov 20, 2017
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://ap1.mobileiron.com

Start Date and Time: Monday, November 20 4:00 AM PDT | Monday, November 20 12:00 PM UTC
End Date and Time: Monday, November 20 2:00 PM PDT | Monday, November 20 10:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Nov 17, 18:51 UTC
Nov 19, 2017

No incidents reported.

Nov 18, 2017
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 UTC
Scheduled - To address usability issues with the Help@Work feature, MobileIron will be deploying an emergency patch release for MobileIron Cloud cluster https://na1.mobileiron.com

Start Date and Time: Friday, November 17 7:00 PM PST | Saturday, November 18 3:00 AM UTC
End Date and Time: Saturday, November 18 12:00 AM PST | Saturday, November 18 8:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Nov 17, 18:46 UTC
Nov 17, 2017
Completed - The MobileIron Cloud Release Maintenance window for https://ap1.mobileiron.com has been updated and the new time will be sent out shortly. We apologize for any inconvenience.
Nov 17, 18:51 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://ap1.mobileiron.com

Start Date and Time: Monday, November 20 7:00 AM PDT | Monday, November 20 3:00 PM UTC
End Date and Time: Monday, November 20 5:00 PM PDT | Tuesday November 21 1:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Oct 31, 23:02 UTC
Nov 16, 2017
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:01 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://na1.mobileiron.com

Start Date and Time: Wednesday, November 15 5:00 PM PDT | Thursday, November 16 1:00 AM UTC
End Date and Time: Thursday, November 16 5:00 AM PDT | Thursday, November 16 1:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Nov 10, 21:12 UTC
Nov 15, 2017
Resolved - This incident has been resolved.
Nov 15, 05:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 22:15 UTC
Identified - A number of MobileIron Cloud customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. The user interface on the web portal may not be fully displaying information.
Nov 14, 21:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 17:12 UTC
Update - MobileIron Site Reliability Engineering continues to drive towards resolution.
Nov 14, 17:10 UTC
Update - MobileIron Site Reliability Engineering continues to drive towards resolution.
Nov 14, 15:52 UTC
Identified - A number of MobileIron Cloud customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. The user interface on the web portal may not be fully displaying information.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Nov 14, 15:08 UTC
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://na2.mobileiron.com

Start Date and Time: Monday, November 13 5:00 PM PDT | Tuesday, November 14 1:00 AM UTC
End Date and Time: Tuesday, November 14 5:00 AM PDT | Tuesday, November 14 1:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Nov 10, 21:13 UTC
Nov 13, 2017
Completed - The MobileIron Cloud Release Maintenance window for https://login.mobileiron.com has been updated. The new date and time will be sent out shortly. We apologize for any convenience.
Nov 13, 22:53 UTC
Scheduled - MobileIron will be performing system maintenance on https://login.mobileiron.com. During the maintenance the https://login.mobileiron.com page may be unavailable.

Start Date and Time: Saturday, November 25 6:00 AM PDT | Saturday, November 25 2:00 PM UTC
End Date and Time: Saturday, November 25 8:00 AM PDT | Saturday, November 25 4:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Oct 31, 23:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 14:00 UTC
Scheduled - MobileIron will be performing system maintenance on https://login.mobileiron.com. While we expect the maintenance to be non-disruptive, customers may see some delays in reaching https://login.mobileiron.com during the maintenance window.

Start Date and Time: Monday, November 13 6:00 AM PDT | Monday, November 13 14:00 UTC
End Date and Time: Monday, November 13 7:00 AM PDT | Monday, November 13 15:00 UTC
Nov 10, 21:12 UTC
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Completed - The maintenance time for https://na2.mobileiron.com has been changed and the new time will be sent out shortly. We apologize for any inconvenience.
Nov 10, 21:12 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://na2.mobileiron.com

Start Date and Time: Monday, November 13 8:00 PM PDT | Tuesday, November 14 4:00 AM UTC
End Date and Time: Tuesday, November 14 5:00 AM PDT | Tuesday, November 14 1:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Oct 31, 23:02 UTC
Completed - The maintenance time for https://na1.mobileiron.com has been changed and the new time will be sent out shortly. We apologize for any inconvenience.
Nov 10, 21:12 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://na1.mobileiron.com

Start Date and Time: Wednesday, November 15 8:00 PM PDT | Thursday, November 16 4:00 AM UTC
End Date and Time: Thursday, November 16 5:00 AM PDT | Thursday, November 16 1:00 PM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Oct 31, 23:02 UTC
Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:01 UTC
Scheduled - MobileIron announces the next release of MobileIron Cloud, which will be going live during the following date and time for MobileIron Cloud cluster https://eu1.mobileiron.com

Start Date and Time: Wednesday, November 8 1:00 PM PDT | Wednesday, November 8 9:00 PM UTC
End Date and Time: Wednesday, November 8 11:00 PM PDT | Thursday, November 9 7:00 AM UTC

See the release highlights on the MobileIron Cloud Support Community -- Releases and Announcements section: https://community.mobileiron.com/community/mic/announcements

To request access, go to http://mobileiron.force.com/PortalAccessRequest. Then check out the MobileIron Cloud Support Community (https://community.mobileiron.com/community/mic) to find solutions, ask questions, and connect with users like you.
Oct 31, 23:02 UTC